Operations and supply chain management, 6th edition

Featuring an ideal balance of managerial issues and quantitative techniques, this introduction to operations management keeps pace with current innovations and issues in the field. It presents the concepts clearly and logically, showing readers how OM relates to real business. The new edition also integrates the experiences of a real company throughout each chapter to clearly illustrate the concepts. Readers will find brief discussions on how the company manages areas such as inventory and forecasting to provide a real-world perspective.

Chapter 1 Introduction to Operations and Supply Chain Management
Chapter 2 Quality Management
Chapter 3 Statistical Quality Control
Chapter 4 Product Design
Chapter 5 Service Design
Chapter 6 Process Planning, Analysis and Innovation
Chapter 7 Capacity and Facilities
Chapter 8 Human Resources
Chapter 9 Project Management
Chapter 10 Supply Chain Strategy and Design
Chapter 11 Global Sourcing and Logistics
Chapter 12 Forecasting
Chapter 13 Inventory Management
Chapter 14 Sales and Operations Planning
Chapter 15 Resources Planning
Chapter 16 Lean Systems
Chapter 17 Scheduling

Operational Managers, Students and Professionals in Business