On track- taking meetings from good to great
Auteur : BENDALY
Best-selling author and teamwork consultant Leslie Bendaly knows what it takes to build high-performance teams and in On Track she provides you with dozens of proven tips and techniques that will ensure your meetings ¿ those many and crucial hours you spend in discussions with your colleagues ¿ pay off in results.
Bendaly covers it all ¿ from explaining the basics of meeting design, preparation and facilitation to showing you how to overcome the most common but tough challenges of facilitating a meeting including:
· Getting full participation and creating group energy · Sparking creative thinking and opening minds to others¿ ideas · Managing conflict and dealing with difficult behaviors · Dealing with senior people in your meetings · Making decisions and bringing a group to consensus · Leading a meeting while participating as a team member · Getting members to share responsibility for the meeting¿s success AND everything in between.
Also included is Bendaly¿s Meeting Map (considered a ¿must have¿ by everyone who tries it) to lead you step-by-step through the critical steps necessary in leading a successful meeting.
Whether you are a designated team leader or asked occasionally to lead or chair a meeting, On Track will help you and your colleagues achieve exceptional results in record time. Become a dynamic and effective meeting facilitator and have people leaving your meetings saying, ¿That was a great meeting. We really got results!¿
Speaker, trainer and best-selling author, Leslie Bendaly is recognized internationally as an authority in the fields of teamwork and organizational and personal change. The tools and methods she has developed have been adopted by hundreds of organizations as critical pieces in their development processes. Her books have been selected as mandatory reading in MBA and other post-graduate programs and as handbooks for leaders in many organizations. Other books include the best-selling Strength in Numbers, Games Teams Play, More Games Teams Play, Organization 2000, Winner Instinct, Brain Teasers for Team Leaders and The Facilitation Skills Training Kit. She is based in Toronto.
Introduction // 1 The Role of the Facilitator // 2 Getting the Most from On Track // 5 Chapter 1: The Meeting Map // 11 Pre-Meeting Steps // 13 The Opening // 32 Clarify Objectives // 34 Clarify the Role of the Meeting Facilitator // 38 Develop Meeting Agreements // 40 Describe the Route // 47 The Body // 49 Commitments to Action and Recap // 50 Using the Map // 52 Using the Meeting Map for Regular Meetings // 52 Chapter 2: Making Powerful Decisions // 55 Encountering a Decision-Making Pothole // 55 Decision-Making Methods // 57 Chapter 3: The Tools of the Trade // 65 The Generating and Organizing Ideas Technique // 65 Force Field Analysis // 72 Pros and Cons Chart // 74 Multi-Voting // 76 Priority Sequencing // 77 The Decision-Making Criteria Grid // 77 Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Getting the Most from On Track // 5 Chapter 1: The Meeting Map // 11 Pre-Meeting Steps // 13 The Opening // 32 Clarify Objectives // 34 Clarify the Role of the Meeting Facilitator // 38 Develop Meeting Agreements // 40 Describe the Route // 47 The Body // 49 Commitments to Action and Recap // 50 Using the Map // 52 Using the Meeting Map for Regular Meetings // 52 Chapter 2: Making Powerful Decisions // 55 Encountering a Decision-Making Pothole // 55 Decision-Making Methods // 57 Chapter 3: The Tools of the Trade // 65 The Generating and Organizing Ideas Technique // 65 Force Field Analysis // 72 Pros and Cons Chart // 74 Multi-Voting // 76 Priority Sequencing // 77 The Decision-Making Criteria Grid // 77 Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Pre-Meeting Steps // 13 The Opening // 32 Clarify Objectives // 34 Clarify the Role of the Meeting Facilitator // 38 Develop Meeting Agreements // 40 Describe the Route // 47 The Body // 49 Commitments to Action and Recap // 50 Using the Map // 52 Using the Meeting Map for Regular Meetings // 52 Chapter 2: Making Powerful Decisions // 55 Encountering a Decision-Making Pothole // 55 Decision-Making Methods // 57 Chapter 3: The Tools of the Trade // 65 The Generating and Organizing Ideas Technique // 65 Force Field Analysis // 72 Pros and Cons Chart // 74 Multi-Voting // 76 Priority Sequencing // 77 The Decision-Making Criteria Grid // 77 Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Clarify Objectives // 34 Clarify the Role of the Meeting Facilitator // 38 Develop Meeting Agreements // 40 Describe the Route // 47 The Body // 49 Commitments to Action and Recap // 50 Using the Map // 52 Using the Meeting Map for Regular Meetings // 52 Chapter 2: Making Powerful Decisions // 55 Encountering a Decision-Making Pothole // 55 Decision-Making Methods // 57 Chapter 3: The Tools of the Trade // 65 The Generating and Organizing Ideas Technique // 65 Force Field Analysis // 72 Pros and Cons Chart // 74 Multi-Voting // 76 Priority Sequencing // 77 The Decision-Making Criteria Grid // 77 Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Develop Meeting Agreements // 40 Describe the Route // 47 The Body // 49 Commitments to Action and Recap // 50 Using the Map // 52 Using the Meeting Map for Regular Meetings // 52 Chapter 2: Making Powerful Decisions // 55 Encountering a Decision-Making Pothole // 55 Decision-Making Methods // 57 Chapter 3: The Tools of the Trade // 65 The Generating and Organizing Ideas Technique // 65 Force Field Analysis // 72 Pros and Cons Chart // 74 Multi-Voting // 76 Priority Sequencing // 77 The Decision-Making Criteria Grid // 77 Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
The Body // 49 Commitments to Action and Recap // 50 Using the Map // 52 Using the Meeting Map for Regular Meetings // 52 Chapter 2: Making Powerful Decisions // 55 Encountering a Decision-Making Pothole // 55 Decision-Making Methods // 57 Chapter 3: The Tools of the Trade // 65 The Generating and Organizing Ideas Technique // 65 Force Field Analysis // 72 Pros and Cons Chart // 74 Multi-Voting // 76 Priority Sequencing // 77 The Decision-Making Criteria Grid // 77 Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Using the Map // 52 Using the Meeting Map for Regular Meetings // 52 Chapter 2: Making Powerful Decisions // 55 Encountering a Decision-Making Pothole // 55 Decision-Making Methods // 57 Chapter 3: The Tools of the Trade // 65 The Generating and Organizing Ideas Technique // 65 Force Field Analysis // 72 Pros and Cons Chart // 74 Multi-Voting // 76 Priority Sequencing // 77 The Decision-Making Criteria Grid // 77 Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Chapter 2: Making Powerful Decisions // 55 Encountering a Decision-Making Pothole // 55 Decision-Making Methods // 57 Chapter 3: The Tools of the Trade // 65 The Generating and Organizing Ideas Technique // 65 Force Field Analysis // 72 Pros and Cons Chart // 74 Multi-Voting // 76 Priority Sequencing // 77 The Decision-Making Criteria Grid // 77 Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Decision-Making Methods // 57 Chapter 3: The Tools of the Trade // 65 The Generating and Organizing Ideas Technique // 65 Force Field Analysis // 72 Pros and Cons Chart // 74 Multi-Voting // 76 Priority Sequencing // 77 The Decision-Making Criteria Grid // 77 Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
The Generating and Organizing Ideas Technique // 65 Force Field Analysis // 72 Pros and Cons Chart // 74 Multi-Voting // 76 Priority Sequencing // 77 The Decision-Making Criteria Grid // 77 Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Pros and Cons Chart // 74 Multi-Voting // 76 Priority Sequencing // 77 The Decision-Making Criteria Grid // 77 Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Priority Sequencing // 77 The Decision-Making Criteria Grid // 77 Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Chapter 4: Performance Checks // 83 The General Process Check // 84 The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
The Logic Check // 86 Feelings Check // 88 Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Creativity Check // 89 Chapter 5: Getting People to be Open to Ideas // 93 Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Tools for Getting People Unstuck // 94 Chapter 6: Dealing with Difficult Behaviors // 99 Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Tapping People¿s Best // 99 1. The Silent Type // 100 2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
2. The Monopolizer // 101 3. The Intimidator // 102 4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
4. The Nice Guy // 102 5. The Unhappy Camper // 103 Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Chapter 7: Dealing with Conflict // 107 Determining When to Intervene // 107 Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Conflict Arises // 108 Preventing Negative Conflict // 109 When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
When Conflict is Present // 110 Managing Conflict // 113 The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
The Roots of Conflict // 117 Chapter 8: Get Innovative // 121 Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Environments that Spark Creative Thinking // 122 Starting Out Right // 123 Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Tools for Tapping Creativity // 123 Chapter 9: Check Your Meeting Leadership Style // 135 Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Check Your Task/Process Style // 137 Chapter 10: The Essential Skill // 141 Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Questioning ¿ A Critical Skill // 141 Chapter 11: Common ¿How Do You ¿?¿ Questions // 147 How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
How Do You Ensure Full Participation? // 147 How Do You Deal with Senior People in Meetings? // 156 How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
How Do You Use a Timed Agenda? // 159 How Can You Best Facilitate a Meeting When You Are the Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
Team Leader or a Team Member? // 161 How Do You Develop Meeting Facilitation Skills? // 165 How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
How Do You Ensure a ¿That Was a Great Meeting¿ Response? // 168 And So ¿ // 185 Worksheets // 187 Index // 245
And So ¿ // 185 Worksheets // 187 Index // 245
Index // 245
Date de parution : 04-2002
21.5x27.7 cm