Managing Industrial Services, 1st ed. 2021 From Basics to the Emergence of Smart and Remote Services Management for Professionals Series
Coordonnateurs : Friedli Thomas, Osterrieder Philipp, Classen Moritz
Part I: Theoretical Considerations.- Introduction to Managing Industrial Services.- Servitization of Manufacturing Companies.- Fundamentals of Industrial Service Management.- Service Strategy.- Organizational Structure.- Service Innovation.- Service Sales.- Service Operations.- Customer Relationship Management and the Value Network.- Outlook and Summary of Managing Industrial Services.- Part II: Insights from Practice.- Editorial to Managing Industrial Services: Insights from Practice.- Industrial Smart Services Facilitated by the Heidelberg Cloud.- Adaptive Service: Digital Service Platform and the Service Crowd Community.- Enabling the Dealer Network to Deliver Smart Services.- SKF: Rotating Equipment Performance, a Shift in Perspective—From Transactions to Outcomes.- Value Co-creation as Key to Customer Satisfaction in Digital Services Sales.- Applications of a Digital Twin for the Use of Compressed Air Stations: Concepts and Methods for Model-Based Automatic Planning, Design, Control, and Analysis of Compressed Air Stations.
Leverages research insights on enabling companies to successfully manage industrial services
Provides hands-on recommendations to improve the current state-of-the-art at manufacturing companies
Combines fundamental management practices with real-world case studies
Date de parution : 06-2022
Ouvrage de 218 p.
15.5x23.5 cm
Date de parution : 06-2021
Ouvrage de 218 p.
15.5x23.5 cm