Management Ideas

Management Ideas is a unique guide to the dominant theories influencing management practice in the late 20th century. Kermally explains how some organizations have taken these ideas on board and incorporated them in their strategies in order to survive in today's intensively competitive climate. Management Ideas looks at: Total quality management Benchmarking Customer service Business process re-engineering Performance measurement Empowerment Learning and knowledge-focused organizations The ...in brief books provide a critical 'snapshot' of the major management fashions and fads influencing business strategy. They cut through the consultants' jargon and steer a practical, common sense course through the theory and hype. They provide managers with a balanced view based on evidence rather than missionary zeal, so that they can be better informed.Sultan Kermally is the senior Vice President and the Director of the Economist Conferences. Formerly he was a Senior Group Director at Management Centre Europe, Brussels. He designs conferences on leading edge management issues such as Benchmarking, Empowerment, Process Re-engineering. He is also a part-time lecturer at Durham University Business School.An expanded hardback edition of this book, Total Management Thinking, is also available - ISBN 0750626143

Chapter 1 Snapshots of the Competitive Environment; Chapter 2 Total Quality Management; Chapter 3 Benchmarking; Chapter 4 Delivering Service Excellence; Chapter 5 Business Process Re-engineering; Chapter 6 Performance Measurement; Chapter 7 Empowerment; Chapter 8 The Horizontal Organization; Chapter 9 The Learning Organization; Chapter 10 Teaming for Business Success; Chapter 11 The Knowledge Era: Computers and Communication Systems; epi Epilogue;

Professional Practice & Development

Sultan Kermally

The book explains how successful businesses, operating in competitive markets, respond to that environment by improving product, process and people (total quality management).There are well chosen case studies from Rank Xerox, ICL, Ford, Royal Mail and Thompson Travel.Professional Manager.