Inside the market for WAN management outsourcing

Outsourcing is a concept that has been a part of the business landscape since the 1980's. This report provides a thorough examination of the market opportunities and obstacles for outsourcing WAN services based upon a statistically valid survey of network and IT managers, together with an analysis of the issues facing the market. It includes the results and analysis of more than 200 interviews with network and IT managers including their perceptions of, willingness to use, and experiences with outsourcing and managed services.