Hospitality supervisor's survival kit
Langue : Anglais
Auteurs : GOODWIN Cliff, SQUIRE Alfred
I. BEING A SUCCESSFUL LEADER. 1. Being a Leader in the Hospitality Industry. 2. Guidelines for the New Supervisor. II. CREATING A SUCCESSFUL TEAM. 3. Working With and Developing Your Team. 4. People: Your Key to Productivity and Profit. 5. Building Relationships. 6. Creating a Productive Working Climate. 7. Helping Your Staff Become a Team. III. LEADING FOR PEAK PERFOMANCE. 8. Private Communications. 9. Solving Performance Problems. 10. Keeping Turnover From Being a Problem. IV. GETTING THE BEST FROM YOUR TEAM. 11. Paying Your Team. 12. Delegation: Sharing the Workload. 13. Teaching Others What You Know. 14. Evaluating Performance: The Formal Appraisal. V. INCREASING YOUR OWN OPPORTUNITIES. 15. A Positive Workplace Starts with You. 16. Organization and Planning. 17. Setting Priorities. 18. Being a Problem Solver. 19. Dealing with Change and Resistance to Change. 20. Change and Your Opportunities for Growth. Appendix: Performance Mistakes to Avoid. Appendix: Related Websites.
Date de parution : 07-2004
Ouvrage de 240 p.
© 2024 LAVOISIER S.A.S.
