From Customer Retention to a Holistic Stakeholder Management System, Softcover reprint of hardcover 1st ed. 2008 Living a Vision
Coordonnateurs : Huber Margit, O'Gorman Susanne
The fourth in Springer?s series on Stakeholder Management books, this volume looks back at the beginnings of Stakeholder Management and how it has developed into a fully-fledged system over the last 20 years. It also highlights the importance of a benchmarking database generated from several thousand case studies for comparing businesses. What?s more, international case studies look at the application of Stakeholder Management in a wide array of industries such as the automotive, public and hospitality sector as well as the consumer market. The reader benefits from a well-rounded account of articles that explain the entire process from data collection to the implementation of actions derived from result analysis.
Includes supplementary material: sn.pub/extras
Date de parution : 11-2010
Ouvrage de 203 p.
15.5x23.5 cm
Disponible chez l'éditeur (délai d'approvisionnement : 15 jours).
Prix indicatif 52,74 €
Ajouter au panierDate de parution : 02-2008
Ouvrage de 203 p.
15.5x23.5 cm