Empowerment: HR Strategies for Service Excellence HR strategies for service excellence
Auteur : Lashley Conrad
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.
'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
Date de parution : 12-2016
15.6x23.4 cm
Date de parution : 06-2001
Ouvrage de 300 p.
Thèmes d’Empowerment: HR Strategies for Service Excellence :
Mots-clés :
ita; employee; harvester; restaurants; autonomous; work; group; quality; circle; involvement; HTF; TGI Friday; HRM Strategy; Tender Loving Care; Performance Related Pay; Hr Strategy; HRM; Employee Empowerment; Front Line Service Personnel; Meeting Customer Service; Successful Service Encounter; Autonomous Work Groups; Sp Ita; Service Encounter; Ei Su; Wider Business Strategies; Calculative Commitment; High Performance Work Practices; Labour Intensity; Total Quality Management; Mainstream HRM; Team Briefings; Shift Coordinator; Service Deliverer; Human Resource Strategies
