E-Government, E-Services and Global Processes, 2010 Joint IFIP TC 8 and TC 6 International Conferences, EGES 2010 and GISP 2010, Held as Part of WCC 2010, Brisbane, Australia, September 20-23, 2010, Proceedings IFIP Advances in Information and Communication Technology Series, Vol. 334

This book contains the proceedings of two of the IFIP conferences that took place at the IFIP World Computer Congress 2010 in Brisbane, Australia. The proceedings of each conference are allocated separate parts in this book each with their own editors. E-Government and E-Services (EGES) page 3 Marijn Janssen / Winfried Lamersdorf Global Information Systems Processes (GISP) page 183 Jan Pries-Heje / Michael Rosemann Organization E-Government and E-Services (EGES 2010) EGES Co-chairs Marijn Janssen Delft, The Netherlands Winfried Lamersdorf Hamburg, Germany Lalit Sawhney Bangalore, India Leon Strous Helmond, The Netherlands EGES Reviewers Agarwal Ashok ACS Technologies Ltd., Bhoopal, India Mark Borman University of Sydney, Australia Erwin Fielt Queensland University of Technology, Brisbane, Australia Ernest Foo Queensland University of Technology, Brisbane, Australia M.P. Gupta Indian Institute of Technology Delhi, India Paul Henman The University of Queensland, Australia Ralf Klischewski German University, Cairo, Egypt Christine Leitner Donau-Universit¨ at Krems, Austria Miriam Lips Victoria University of Wellington, New Zealand Zoran Milosevic Deontic, Brisbane, Australia Oystein Sabo University of Agder, Norway Jochen Scholl University of Washington, Seattle, USA Leif Skiftenes University of Agder, Norway Weerakoddy Vishanth Brunel University Business School, West London, UK Dirk Werth DFKI, Saarbruc ¨ ken, Germany Maria Wimmer University Koblenz-Landau, Germany EGES Subreviewers Alexandra Chapko, Andreas Emrich and Marc Graessle German Research Center for Arti?cial Intelligence, Saarbruc ¨ ken, Germany Kristof Hamann, Kai Jander, Ante Vilenica and Sonja Zaplata University of Hamburg, Germany Global Information Systems Processes (GISP 2010) GISP Co-chairs Jan Pries-Heje Roskilde University, Denmark

1: E-Government and E-Services (EGES).- EGES Preface.- Narrowing the Gap between Open Standards Policy and Practice: The Dutch E-Government Experience.- Evaluation of WS-* Standards Based Interoperability of SOA Products for the Hungarian e-Government Infrastructure.- Providing Adaptive and Evolving Government E-Services through Citizen-Centric Process Views.- Hands-On Guideline for E-Participation Initiatives.- Virtual Communities as a Mechanism for Sustainable Coordination within the South African Public Sector.- Examining the Role of the Culture of Local Government on Adoption and Use of E-Government Services.- Diffusing the Ubuntu Philosophy into E-Government: A South African Perspective.- Transformative and Innovative E-Gov for the Next Generation: Linkages of Back Offices for One-Stop Portal.- The Influence of Resource Dependency Tolerance on Inter-organisational Alliance Governance.- Content Management Implemented as Shared Service: A Public Sector Case Study.- Process Modeling Semantics for Complex Business Environments.- A Role-Involved Conditional Purpose-Based Access Control Model.- 2: Global Information Systems Processes (GISP).- GISP Preface.- Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF’s Portal Implementation Experience.- User’s Satisfaction of Kuwait E-Government Portal: Organization of Information in Particular.- ICT-Based Improvement of Construction Procurement Process.- The Case for Improvisation in Information Security Risk Management.- BPM-in-the-Large – Towards a Higher Level of Abstraction in Business Process Management.- When Global Process Fails: A Grounded Theory Study of a Case from Agile Engagement to Compulsive Outsourcing.