Customer Service Training
Auteur : Kamin Maxine
The Trainer?s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint? presentations and electronic copies of all supporting material featured in the book.
Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:
? create fantastic customer service to meet your specific needs
? raise the bar for service excellence
? become a more effective and efficient facilitator
? ensure training is on target and gets results
?This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.?
Fred S. Anton, Chief Executive Officer, Warner Bros. Publications
Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
Date de parution : 02-2019
21x29.7 cm
Date de parution : 02-2005
Ouvrage de 240 p.
Thèmes de Customer Service Training :
Mots-clés :
Fantastic Service; fantastic; Follow; learning; Customer Service Initiative; activity; Customer Service; initiative; Workshops; half; Pdf; day; Good Customer Service; programme; Moments Of Truth; compact; Customer Service Programme; disc; CD; Material; good; Wo; human relations training programme; Hold; service excellence; Positive Language; customer service training; Customer Service Research; Customer Expectations; Excellent Customer Service; Customer Service Experiences; Vice Versa; Compact Disc; Customer Service Training Programme; Electronic Files; Pdf Document; Customer Service Specialist; Greeting Group; Learning Activity