Customer Satisfaction Measurement for ISO 9000: 2000
Auteur : Self Bill
Date de parution : 11-2017
15.6x23.4 cm
Date de parution : 12-2001
Ouvrage de 176 p.
Thème de Customer Satisfaction Measurement for ISO 9000: 2000 :
Mots-clés :
quality; management; system; exploratory; research; survey; business; markets; non-response; bias; Selfcompletion Questionnaires; Base Response Rate; Customer Satisfaction Measurement; Survey Completion Date; Average Satisfaction Score; Satisfaction Loyalty Links; Customer Satisfaction Research; Feedback; Self-completion Questionnaire; Mirror Survey; Satisfaction Index; Quality Management System; Improve Customer Satisfaction; Boost Response Rates; Verbal Scales; Applicable Regulatory Requirements; Perception Gaps; Introductory Letter; Customer Communication; Large Customer Base; Customer Satisfaction; Depth Interviews; Systematic Random Sample; Punctual Arrival; Friendly Martian