Connecting Healthcare Worker Well-Being, Patient Safety and Organisational Change, 1st ed. 2020 The Triple Challenge Aligning Perspectives on Health, Safety and Well-Being Series

This volume delineates the ways in which key areas of healthcare, well-being, patient safety and organisational change overlap with and contribute to unhealthy workplaces for healthcare professionals. There is a growing realisation within healthcare that healthcare worker well-being, patient outcomes and organisational change are symbiotically linked. Burnout and stress in healthcare workers and toxic organisational cultures can lead to a cycle of patient neglect, medical errors, sub-optimal care and further stress. This topical volume therefore outlines the ways in which worker well-being, patient outcomes and organisational change can be aligned to contribute to a healthy workplace and therefore better medical care. The volume includes an array of authors from different disciplines including primary care, clinical medicine, psychology, sociology, management, clinical governance, health policy and health services research. It succeeds in integrating different voices and reaches meaningful conclusions to address the challenges facing the healthcare workforce.

Anthony Montgomery, PhD, is a full professor of work and organizational psychology at the University of Macedonia, Thessaloniki, Greece. His expertise covers burnout, human factors and patient safety within healthcare. He has been involved (either as a Principal Investigator or collaborator) in attracting research funding to the value of 2,912,900 Euros. His research has contributed to: the benchmarking of burnout among healthcare professionals, developing a new measure to assess the patient perspective of quality of care, and action research interventions aimed at organizational change. Furthermore, he is examining the issue of employee in silence in healthcare, and developing mentoring solutions that address both performance and wellbeing.

Efharis Panagopoulou, PhD, is an associate professor of health psychology at the Medical School of Aristotle University in Greece. After completing her doctoral thesis in Leiden University, The Netherlands, she joined the Medical School in 2002 with a European fellowship aimed at attracting research leaders from abroad. To date, she has coordinated several projects in the field of stress, diagnostic mistakes, and clinical decision making. Dr. Panagopoulou is the Principal Investigator of the ORCAB project:“Organisational culture, professional burnout and quality of health care” (7th Research Framework, European Union.) The project involved 10 partners from 9 European countries and the funding budget was 2.1 million Euros. Dr. Panagopoulou was the Head of the Scientific Committee for the EHPS conference in Crete (2011). From April-May 2012 she received a Fulbright scholarship to study the impact of information concealment on couples coping with cancer. She is currently the coordinator of the communication skills training program for medical doctors, and of the Personal and Professional Development program for members of the medical school. Her current research is focused on the role of emotions on clinical

Is the first volume to integrate research on health care worker well-being, patient safety and organisational changes

Includes a truly multidisciplinary team of authors from primary care, clinical medicine, psychology, sociology, management, health policy and health services research

Provides recommendations on how we can change healthcare delivery and what topics future researchers need to focus on