Beyond the Lean Office A Novel on Progressing from Lean Tools to Operational Excellence
Auteur : Duggan Kevin J.
While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other than manufacturing. This book fills that need.
Beyond the Lean Office uses a compelling novel format to illustrate what it takes to create and sustain flow and Operational Excellence in the office. Readers learn as they follow the main character through initial attempts to correct late responses to a primary customer and the evolution to an approach based on Operational Excellence. The story illustrates the day-to-day issues that most organizations face in their pursuit of Operational Excellence.
To achieve Operational Excellence, it takes more than just a strong leader with passion and drive. The key ingredient is practical knowledge that can be applied quickly and easily by following a process. This book supplies step-by-step guidance on how to move your office services from point A to point B. The practical insights and guidance presented here create a road map that can be shared with each employee to rapidly move your organization forward. All chapters also include a From the Author section that shares authoritative insights on the topic at hand.
After reading this book, you will understand how to design and create self-healing flow that provides reliable, predictable output in the office and operates without the need for management intervention to deliver the services provided by the office. Instead, management focuses on the activities that grow your enterprise.
The Hornet’s Nest. The Investigation. The Game Plan. The Old Friend. The Fateful Day. The Education, Part I. The Education, Part II. The Tour. Sharing the Knowledge.
Date de parution : 07-2017
15.6x23.4 cm
Date de parution : 03-2016
15.6x23.4 cm
Thèmes de Beyond the Lean Office :
Mots-clés :
Workflow Cycles; Achieve Operational Excellence; workflow; Rapid Improvement Event; cycles; Single Point Initialization; Departmental Organizational Chart; FIFO Lane; Mercy Hospital; Lean Office; Chris’s Office; Takt Time; Entire Customer Base; Business Process; Corrective Action Plan; Continuous Improvement Tools; Operational Excellence; Sustained Business Growth; Initialization Point; E-mail Inbox; Vice Versa; Processing Cell; Abnormal Flow; Lean Tools; Ping Pong Balls; Supporting Business Growth; Varying Task Times