Advances in the Human Side of Service Engineering, 1st ed. 2021 Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA Lecture Notes in Networks and Systems Series, Vol. 266
Coordonnateurs : Leitner Christine, Ganz Walter, Satterfield Debra, Bassano Clara
Reports on smarter and wiser service systems
Focuses on the study of people as the key variable in service systems
Includes interdisciplinary contributions to service innovation and co-creation of value
Addresses key issues in public policy, participatory governance, privacy, and ethics
Date de parution : 07-2021
Ouvrage de 529 p.
15.5x23.5 cm
Disponible chez l'éditeur (délai d'approvisionnement : 15 jours).
Prix indicatif 158,24 €
Ajouter au panierThèmes d’Advances in the Human Side of Service Engineering :
Mots-clés :
Human-centered Service Design; Improving User Experience; AI in Service Companies; Service Systems Standard; Health Service Innovation; Digital Transformation of Service Systems; Human-centered Service Systems; Digital technologies in Healthcare; Digital Transformation of Education; AI and user experience; Digital Transformation of Business; Value Co-creation; Service Design for Smart Cities; Smart Products and Services; Relationship between Business and Society; Health Emergency and Social Change; AHFE 2021 Pr