Advances in The Human Side of Service Engineering, 1st ed. 2017 Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA Advances in Intelligent Systems and Computing Series, Vol. 494
This book explores the different ways in which human-factors engineering influences organizations? and enterprises? well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
Focuses on the suitability of engineering service systems for human use
Analyzes various aspects of People-Centered Service Systems
Discusses current technologies in the context of different organizations
Includes supplementary material: sn.pub/extras
Date de parution : 07-2016
Ouvrage de 364 p.
15.5x23.5 cm
Mots-clés :
Service Design Techniques; Service-dominant Logic; Electronic Financial Services; Service Usability; Service Network Configuration; Service-oriented Modeling; Service Systems Modeling; Simulating Customer Experience; Human Factors in Lean Six Sigma; e-commerce; Service Communication; Heuristic Behavior Analysis; Finance Innovation Regulation; Context-related Service; Entrepreneurship; Smart Cities; AHFE 2016 Proceedings; Engineering Economics