Introduction to supply chain management technologies, second edition

It is almost impossible to conceive of the concept and practical application of supply chain management (SCM) without linking it to the enabling power of today--s information technologies. Building upon the foundations of the first edition, Introduction to Supply Chain Management Technologies, Second Edition details the software toolsets and suites driving integration in the areas of customer management, manufacturing, procurement, warehousing, and logistics. By investigating the breakthroughs brought about by the emergence of new Internet-based technologies in information, channel, customer, production, sourcing, and logistics management, the author provides new insights into the continuously emerging field of SCM.

New in the Second Edition:

• New model of SCM
• Extended discussion of the concepts of lean, adaptive, and demand-driven supply chain technologies
• Customer experience management and social networking
• Fundamentals of computing and their enabling power
• Basics of today's ERP/supply chain business solutions
• Integrative software tools that allow for new levels of collaboration, flexibility, and performance

The new edition expands on emerging technologies that have provided all forms of enterprises with the capability to continuously automate cost, redundancy, and variation out of the process, enhance information creation and visibility, and expand the peer-to-peer connectivity that allows people to network their tasks, ideas, and aspirations to produce a form of collective open-ended knowing, collaborating, and experiencing. The information presented builds an understanding of how today--s technology-driven SCM provides new avenues to execute superlative, customer-winning value through the digital, real-time synchronization of productive competencies, products, services, and logistics delivery capabilities with the priorities of an increasingly global business environment.

Supply Chain Management: Architecting the Supply Chain for Competitive Advantage
The Foundations of Supply Chain Management
The Rise of Supply Chain Management
Defining Supply Chain Management
Redefining Supply Chain Management
Supply Chain Competencies
Summary and Transition
Notes

Supply Chain Technology Foundations: Exploring the Basics
The Importance of Information Technology
Enterprise Information Technology Basics
New Technologies
Summary and Transition
Notes

Supply Chain System Foundations: Understanding Today--s Technology Solutions
Business Information System Basics
Enterprise Business Systems Foundations
Standard EBS Systems
Advent of Internet Business Technologies
Summary and Transition
Notes

Technology-Driven Supply Chain Evolution: Building Lean, Adaptive, Demand-Driven Supply Networks
The Lean Supply Chain
Adaptive Supply Chains
Demand-Driven Supply Networks
Summary and Transition
Notes

Customer and Service Management: Utilizing CRM to Drive Value to the Customer
Creating the Customer-Centric Supply Chain
Applying Technology to CRM
CRM and the Supply Chain
New Concepts in Customer Management Technologies
Summary and Transition
Notes

Manufacturing and Supply Chain Planning: Linking Product Design, Manufacturing, and Planning to Increase Productivities
Manufacturing in the Age of the Global Enterprise
Impact of Technology on Manufacturing
Collaborative Product Commerce
Managing Manufacturing Planning Functions
Summary and Transition
Notes

Supplier Relationship Management: Integrating Suppliers into The Value Chain
Defining Purchasing and Supplier Relationship Management (SRM)
The Internet-Driven SRM Environment
Anatomy of the e-SRM Marketplace Exchange Environment
Implementing e-SRM
Summary and Transition
Notes

Logistics Resource Management: Utilizing Technology to Enhance Logistics Competitive Advantage
Defining Logistics Resource Management (LRM)
Defining LRM in the Age of the Global Internet
Understanding the Third Party Logistics Network
Choosing and Implementing an LSP Solution
Summary and Transition
Notes

Developing SCM Technology Strategies: Creating the Game Plan for the Successful Implementation of SCM Technologies
Changing Views of Enterprise Strategy
Preliminary Steps in SCM Technology Deployment Strategy
Developing the SCM Technology Strategy
Summary
Notes
Afterword
Notes