Trends in Enterprise Knowledge Management

Knowledge Management (KM) encompasses a wide range of tools and methods that are at the heart of the Information and Communication society and provide solutions that rely as much on organization as on technology. Trends in Enterprise Knowledge Management describes the strategic aspects of KM and defines the underlying principles in term of management, life cycle, process, methods and tools involved in this discipline. Several approaches to the running of KM within organizations are then discussed. The influence of KM on the performance of a company is analyzed and pointers provided to various KM approaches that can be used to achieve specific goals. Finally there are case studies of companies that have put KM at the heart of their organizational strategy.

Introduction to KM -J.-L. Ermine. Can we identify and measure the intangible capital of the company -P. Epingard. Complexity theory: dynamics and non-linearity are the only reason for KM to exist -W. Baets. Value creation through intangibles: emerging good practice -N. Courtney, C. Holtham, C. Hendry. Learning-by-doing knowledge externalization: from boundary objects to the emergence of tacit knowledge -J.-M. Viola, R. Jacob. Approaches and methods to value KM Performance -A. Dudezert. ICIS for KM: Case of the extended enterprise -I. Boughzala. KM and environment scanning -T. Tounkara. The concept of 'Ba' within the Japanese way of knowledge creation -P. Fayard. KMM (Knowledge Maturity Model) -J.-F. Tendron. Knowledge mapping: a strategic entry point to KM -G. Aubertin. KM and innovation (IMM) -J.-M. Bezard. Technology and KM (TMM) -O. Lepretre. Once upon a time KM at Mann+Hummel Automotive France -N. Lebris. Thales system engineering community of practice: a KM approach -C. Decamps, M. Galinier. Appraising the knowledge of a radio-pharmacy center based on processes mapping and knowledge domains cartography -R.-I. Rucciardi, A.-C. de Oliveira Barroso. Case Study: Knowledge preservation for a nuclear reactor -M. Eppenstein, C. Vetere.