Quality planning and analysis: from product development through use

This classic book has always been relied upon for its readable and not overly technical treatment of the subject matter. The book is one of the most trusted resources for learning about quality control principles and techniques. Earlier editions were co-authored by J. M. Juran, Chairman Emeritus of the renowned Juran Institute. Updating includes the latest issues such as electronic commerce, outsourcing, balanced scorecard, quality function deployment, project management, learning organization and supply chain management.*Comprehensive coverage of all areas contributing to quality.*Balanced approach emphasizes managerial, behavioral, statistical, and technological concepts for quality.*