Office procedures for the 21st century & integrated office simulation (8th ed ) (8^th Ed.)

• Current office trends
• The green office
• Office politics
• e-Portfolios
• Displaying good manners
• Ordering supplies online
• Visitors and language barriers
• Complaining customers
• Steps for keying minutes
• Steps for PowerPoint 2007 and more!

Part I

Chapter 1 Understanding the Changing and Challenging Office

Chapter 2 Human Relations

Chapter 3 Preparing for Your Job Search

Chapter 4 Managing Your Work, Time, and Other Resources

Part II

Chapter 5 Communicating by Telephone

Chapter 6 Building Communications Skills

Part III

Chapter 7 Processing Mail

Chapter 8 Records Management

Chapter 9 Handling Financial Procedures

Part IV

Chapter 10 Scheduling Appointments and Receiving Visitors

Chapter 11 Making Travel Arrangements

Chapter 12 Planning Meetings and Conferences

Part V

Chapter 13 Developing Effective Oral Presentations

Chapter 14 Preparing to Meet the Challenges

Chapter 15 Working in a Medical Office

Chapter 16 Working in a Legal Office

For courses in Office Procedures, Office Administration and Management courses.

This market-leaderhelps students acquire the office and interpersonal skills needed to excel in any organization. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills.

Hallmark Features

Concise presentation helps students acquire these office skills quickly:

• File management
• Time management
• Employment skills
• Basic financial forms
• Telephone techniques
• Problem solving
• Human relations
• Ethical behavior
• Technology and computer applications

Early focus on the employment process–see Chapter 3.

• Helps students begin planning their job search and developing their resume and cover letter. 

Thorough discussion of technology–includes Microsoft Office 2007 with Microsoft Office 2003 material on the accompanying website.

• Addresses technology through its references to the Internet, MS Office, Quick Tips and technology tips.
• Offers a flexible approach for those with access to different applications. 

A focus on ethics–throughout each chapter.

• Helps students think critically about ethical dilemmas and sharpen their decision-making skills. 

Three-tier assignment system:

• Co