Introduction to hospitality management
Auteur : WALKER John R.
PART I: THE HOSPITALITY INDUSTRY AND TOURISM
1. Welcome to the Hospitality Industry
2. Tourism
PART II: LODGING
3. The Hotel Business
4. Rooms Division Operations
5. Food and Beverage Operations
PART III: RESTAURANTS, MANAGER SERVICES AND BEVERAGES
6. Restaurant Business
7. Restaurant Operations
8. Managed Services
9. Beverages
PART IV: RECREATION, THEME PARKS, CLUBS AND GAMING ENTERTAINMENT
10. Recreation, Theme Parks and Clubs
11. Gaming Entertainment
PART V: ASSEMBLIES AND EVENT MANAGEMENT
12. Meetings, Conventions, Expositions
13. Special Events
PART VI: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY
14. Leadership and Management
15. Planning
16. Organizing
17.  Communicating and Decision-Making
18.  Human Resources and Motivation
19.  Control
Date de parution : 06-2009
Ouvrage de 704 p.
20.3x25.4 cm