Customer service
Langue : Anglais
Auteurs : EGGLAND Steven, BRITTEN Michael
1. Recover Lemons To Lemonade. 2. Empowerment Power To Your People. 3. Bias It's Not Just A Sewing Term. 4. Customer Retention Keep 'em Coming. 5. Follow Up It's Not Over 'til Its Over. 6. Serve Your Customers Little Things Mean A Lot. 7. Timeliness Don't Waste My Time. 8. The Pleasure Principle Just Put On A Happy Face. 9. Teamwork Go Team Go. 10. Assessing Customer Needs All You Have To Do Is Ask. 11. Empathy Do You Feel What I Feel? 12. Advocacy Whose Side Are You On? 13. Add Value Earn Your Money.
Date de parution : 02-2002
Ouvrage de 192 p.
22.2x14.6 cm
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