Complete idiot's guide to clear communication
Auteur : COLE KRISLangue : Anglais
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Ouvrage 360 p. · 23.5x19 cm · Broché
Effective communicators know words are only a part of what makes them successful. Voice inflection, facial movements, body language, word choice, and, most importantly, how they handle unexpected situations, all contribute to making a skilled communicator. Additionally, reading these expressions and listening not just to the words of a speaker but the overall way he or she speaks can give the listener some pretty powerful information. Is the speaker holding something back? Lying? Is he or she selling something too enthusiastically? Will they lose their temper? Will they be honest? Knowing the principles of persuasion and how to read others will give you an advantage in every business situation.
I.COMMUNICATION BEGINS INSIDE.1.The Success Sequence.
It's What's Inside That Counts. The Success Sequence. The Self-Fulfilling Prophecy. Our Thoughts.2.Where It All Begins: Your Beliefs.
Our Beliefs Guide Our Actions and Our Communications. Beliefs About Ourselves. Beliefs About Others. Beliefs About the World.3.We Reap What We Sow.
Body Language. Locus of Control, or Pulling Your Own Strings. Don't Just Stand ThereDo Something!4.Focus for Success.
The Power of STAR Goals. Set STAR Goals. Plan of Action. Three Steps to Success.5.Become a Peak Performer!
Peak Performers Have High Self-Esteem Peak Performers Have High Standards. Peak Performers Take Responsibility. Peak Performers Stay Focused on Their Goals. Peak Performers Communicate and Work Effectively with Others.6.The Mental Techniques of Peak Performers.
Take Responsibility! Focus Your Efforts Where They'll Count. Embrace Mistakes! Focus on Solutions, Not Problems. Visualize for Success. Advance with Affirmations.
II.THE DANCE OF COMMUNICATION.7.Everything We Do Is Communication.
Why Bother? The Five-Part Tempo of the Communication Dance. Navigating the Obstacle Course.8.Behavior Breeds Behavior.
You Can Choose Your Behavior. Dealing With Anger. The Professional Approach. You Won't Get Anywhere Unless You Walk in the Other Person's Shoes. Understand the Other's Frame of Reference. Develop Empathy.
III.WATCH THAT BODY LANGUAGE!9.First Impressions Count!
The Body Speaks. Make Your First Impressions Count. Put Your Best Voice Forward.10.Send the Right Signals.
Sending the Right Signals. Body Language Is SO CLEAR. Make It a Habit.11.Other People's Body Language.
Reading Other People's Body Language.12.Build Rapport.
The Comfortable Harmony of Rapport. Build Rapport Through Matching. Build Rapport Through Mirroring. Build Rapport by Identifying Commonalities. Test for Rapport.
IV.GATHERING GOOD INFORMATION.13.Draw Out the Full Story.
Are You Guilty of Poor Listening Habits? Focus on the Speaker. Use Your EARS! Closed Questions Can Be Useful.14.Ask the Right Questions.
Avoid Unhelpful Questions. Neutral Questioning. Useful Kinds of Questions. Tricks of the Trade. Has Your Message Hit Home?15.Listen, Listen, Listen.
True Listening. How Can We Listen? Let Us Count the Ways Let's Get Reflective! Five Reflective Listening Skills.16.The Ten Deadly Sins of Communication.
The Ten Deadly Sins of Communication. Patronizing. Sending Signals. Avoiding.
V.GIVING GOOD INFORMATION.17.Step Off with the Right Foot.
Don't Open Your Mouth Only to Change Feet. Frame Your Conversations. The What's-In-It-For-Me Factor. Flagging.18.Choose Your Words for Clarity and Power.
The Power of Words. Choose Your Words to Influence. Choose Neutral Words. Choose Positive Words. Choose Specific Words. Choose Strong Words. Deliver Your Words with Panache.19.Speak the Other Person's Language.
Neuro-Linguistic Programming. Four English Languages. Make Your Communications Glide!20.Speak for Yourself, Not the World.
The Fight-Flight Response. Three Styles of Communication. How to Spot an Assertive Person. Developing Assertion Skills. Don't Masquerade You